Terms & Conditions

Last Updated: August 11, 2025


IMPORTANT – PLEASE READ CAREFULLY: By accessing, registering, or using the AI-Carbon Accounting Software and Green Tech Marketplace (“Service”) provided by StarfetchX Sdn. Bhd., you agree to these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use the Service.


1. Definitions

  • Service: The AI-powered carbon accounting software platform operated by StarfetchX Sdn. Bhd.
  • User: Any individual or organization who registers, accesses, or uses the Service.
  • Content: Any data, text, files, reports, or other information submitted, uploaded, generated, or processed via the Service.
  • AI Technology: Artificial Intelligence tools integrated into the Service, including but not limited to Google Gemini AI and other AI tools.
  • Third-Party Services: External services we rely on, including Amazon Web Services (AWS) for hosting and storage.

2. Data Privacy & GDPR Compliance

  • We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws.
  • Personal data is collected and processed only for purposes directly related to providing and improving the Service.
  • Users within the EU have the right to access, correct, export, and delete their personal data.
  • Data may be stored or transferred internationally, with appropriate safeguards under GDPR.
  • Please refer to our Privacy Policy for detailed information on data handling.

3. Eligibility

You must be at least 18 years old or have the legal authority to bind your organization to these Terms.


4. Account Registration

  • Provide accurate, current, and complete registration information.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized access or security breach.

5. AI Technology & Data Processing

  • Our Service integrates Google Gemini AI, OpenAI products, and other trusted AI products for processing data and generating insights.
  • Data is hosted securely using Amazon Web Services (AWS) with industry-standard encryption and access controls.
  • AI-generated outputs are predictions and recommendations, not legal, financial, or compliance advice; verify critical data independently.
  • We do not claim AI outputs are error-free and disclaim liability for decisions made solely based on AI recommendations.

6. Marketing & Communication

  • We will not sell, rent, or share your email address with third parties for marketing.
  • Your email may be used to send account updates, product news, promotions, newsletters, and educational materials.
  • You may opt out of marketing communications at any time via the unsubscribe link in our emails.

7. User Responsibilities

  • Provide accurate and lawful data for processing.
  • Do not upload malicious, harmful, or unlawful content.
  • Do not bypass security, reverse engineer, or exploit vulnerabilities.
  • Comply with all applicable laws when using the Service.

8. Intellectual Property Rights

  • The Service, its design, features, AI models, code, and documentation are the intellectual property of StarfetchX Sdn. Bhd. or its licensors.
  • You are granted a limited, non-exclusive, non-transferable license to use the Service as intended under these Terms.
  • You may not copy, distribute, modify, or create derivative works without our written consent.

9. Subscription, Payment & Cancellation

  • Access may require a paid subscription. Fees are billed in advance and are non-refundable, except where required by law.
  • Subscriptions renew automatically unless canceled before the renewal date.
  • Cancellations take effect at the end of the current billing cycle.

10. Limitation of Liability

  • The Service is provided “as is” and “as available” without warranties of any kind.
  • To the maximum extent permitted by law, StarfetchX Sdn. Bhd. is not liable for indirect, incidental, or consequential damages.
  • AI-generated results are informational and should not be solely relied upon for legal, regulatory, or financial compliance.

11. Sustainability Data Compliance & Accuracy Disclaimer

Compliance Standards

Our Service aligns with recognized frameworks including the Greenhouse Gas Protocol (GHG Protocol), DEFRA, GRI, ISSB, and TCFD, and other applicable standards.

Best Efforts to Maintain Accuracy

We continuously update systems and methodologies to keep calculations, emission factors, and compliance methods current.

Limitation of Liability

While we take reasonable steps to maintain accuracy, StarfetchX Sdn. Bhd. shall not be liable for errors, outdated emission factors, software issues, third-party data problems, or human error, nor for any business, financial, regulatory, or reputational losses resulting from reliance on outputs.

User Responsibility

Users should independently verify results and consult relevant experts before making critical decisions.


12. Indemnification

You agree to indemnify and hold harmless StarfetchX Sdn. Bhd. and its affiliates from claims arising from your use or breach.


13. Termination

We may suspend or terminate your account immediately without notice for breaches or unlawful activities.


14. Governing Law & Dispute Resolution

These Terms are governed by applicable laws, excluding conflict of law principles. Disputes will first be addressed via good-faith negotiation; if unresolved, they will be subject to the exclusive jurisdiction of appropriate courts.


15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the revised Terms.


16. Contact Information

If you have any questions regarding these Terms, please contact us:support@starfetchx.com